Terms of Service

User Responsibilities

• You must be at least 18 years old to make purchases
• You are responsible for maintaining the confidentiality of your account information
• You agree to provide accurate and current information during registration and checkout
• You may not use our website for any unlawful or unauthorized purposes

Accuracy of Information

We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.

• Prices are subject to change without notice
• Promotions or discounts are valid for limited time only
• Minor variations in color, design, or finish are normal in handcrafted items

Order Process

• By placing an order on our website, you are making an offer to purchase the selected products
• We reserve the right to refuse or cancel any order for any reason, including product availability or suspected fraud
• Order confirmation will be sent via email after successful payment

Payment Terms

• Payment is required at the time of placing your order
• We use trusted third-party payment processor PayHere to handle your payment information securely
• We do not store or have access to your full payment details
• Prices shown in Sri Lankan Rupees (LKR)

Pre-Order Process

• Pre-orders are accepted for a limited time period as specified on our website
• Payment is required at the time of placing your pre-order
• Pre-orders are subject to availability and production capacity
• We reserve the right to limit quantities per customer
• Pre-order prices may differ from regular retail prices

Production Timeline

Pre-ordered items are manufactured after the pre-order period closes. Estimated production and delivery times:

* Timelines are estimates and may vary due to production capacity, shipping delays, or other factors beyond our control.

Shipping Policy

• We will make reasonable efforts to ensure timely shipping and delivery of your orders
• Shipping and delivery times provided are estimates and may vary based on your location and other factors
• You are responsible for providing an accurate shipping address
• Delivery confirmation will be sent via email or SMS

Returns

Thank you for shopping at Lifting Social. We value your satisfaction. To be eligible for a return, items must:

• Be returned within 7 days from the date of delivery
• Be unused and in the same condition as received
• Be in original packaging
• Include proof of purchase or order number

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If approved:

• Refund will be initiated to your original payment method
• Refund amount will exclude any shipping charges from the initial purchase
• Refunds will be processed within 7-14 business days
• Additional time may be required for the refund to appear in your account

Damaged or Defective Items

In the event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Changes to Terms

We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any changes.

Your continued use of our service after changes constitutes acceptance of the new terms. For significant changes, we will provide notice via email to registered customers.