Privacy Policy
How we protect and handle your personal information
Introduction
At Lifting Social, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.
Information We Collect
Personal Information
- Full name and contact information (provided during registration/checkout)
- Email address for order confirmations and updates
- Phone number for SMS notifications and delivery coordination
- Shipping address for product delivery
- Payment and billing information processed securely by PayHere (we do not store full payment details)
Order Information
- Product details (size, quantity, preferences)
- Order date and time
- Payment status and transaction details
- Order fulfillment and shipping information
Technical Information
- IP address and browser information
- Device type and operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
Order Processing & Fulfillment
To process and fulfill your orders, including shipping and delivery
Customer Communication
To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests
Service Improvement
To improve our website, products, and services based on your feedback and browsing patterns
Fraud Prevention
To detect and prevent fraud, unauthorized activities, and abuse of our website
Personalization & Marketing
To personalize your shopping experience and present relevant product recommendations (with your consent)
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmitted is encrypted using industry-standard SSL
Secure Storage
Data stored in secure, encrypted databases with access controls
Access Control
Limited access to personal information on need-to-know basis
Information Sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Trusted Service Providers
We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
PayHere Payment Processing
We use PayHere (payhere.lk) for secure payment processing. PayHere has its own privacy policy and security measures for handling payment information. We do not store your full payment card details.
Firebase/Google Cloud
We use Google Firebase for secure data storage and management. Google's privacy policy applies to this service. All data is stored in encrypted format with appropriate access controls.
SMS Services
We may use SMS service providers to send order confirmations and updates. These services only receive the minimum information necessary to deliver messages.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests or orders.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.
Types of Cookies Used:
- Essential cookies for website functionality
- Analytics cookies to understand user behavior and improve services
- Performance cookies to optimize website speed and functionality
Your Rights
You have the following rights regarding your personal information:
Access & Correction
Request access to or correction of your personal information
Data Portability
Request a copy of your data in a portable format
Deletion
Request deletion of your personal information (where legally permissible)
Opt-out
Unsubscribe from marketing communications at any time
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
Address
358/c,
Polgahalanda,
Nittambuwa,
Sri Lanka
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Last Updated: February 26, 2026